Shipping Policy

Thank you for shopping with KIY. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has shipped.

Please note:

• Processing times may be extended during high-volume periods, promotions, or holidays.
  

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: [3–7 business days]

Delivery times are estimates and may vary depending on carrier delays or your location.

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3. Shipping Carriers

We use trusted carriers such as:

• USPS

• UPS

• FedEx

• DHL

Carrier selection may vary based on location and shipping method chosen at checkout.

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4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

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5. Lost, Stolen, or Damaged Packages

KIY is not responsible for:

• Lost or stolen packages confirmed as delivered by the carrier.

• Delays caused by the shipping carrier.

• Incorrect shipping addresses provided at checkout.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging at kiyclothing@yahoo.com

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6. Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

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7. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: kiyclothing@yahoo.com